Retail chain
CRM + warehouse, one loop
Connected online orders, the warehouse and CRM: orders route automatically, managers see stock in real time
-35%order processing time
Services
Two disciplines, one outcome
01 / AUTOMATION
A system that runs itself
- CRM & integrations
We connect your CRM, payments, inventory and other tools into one loop — data updates itself, no manual copying
- Bots & assistants
Chatbots and AI assistants for leads, support and internal workflows — they qualify, route and answer while your team is offline
- Workflow automation
We design and implement scenarios for repetitive work: approvals, reports, notifications, documents
02 / DESIGN
The surface your client sees
- Web design & sites
Landing pages and corporate sites built to convert — and to plug straight into the CRM and automations behind them
- Product UI/UX
Interfaces for apps and web services — from research and wireframes to a clickable prototype
- Branding & identity
Logo, brand style and a design system your team can actually reuse — not a PDF that sits in a drive
Audit
How much is your process actually costing you?
Annual cost of this work = hours per person × team size × hourly rate × 52. Automation doesn't take all of it: we count 70% of internal work and 45% of client-facing work, because a person stays in that loop. Your implementation budget is subtracted from the annual saving. Revenue and conversion aren't in this at all — that would need your traffic and marginMove the sliders. We count only the labour automation takes off your hands, subtract the budget you'd spend putting it in, and show how long it takes to pay for itself
5h/week
3 people
Typical rates in Latvia and Poland range roughly €15–35/h
€20/h
How much of this work is something your client sees — forms, dashboards, emails — versus purely internal
40%
InternalClient-facing
One-off cost of building and launching it. Put your own number in — we're not guessing it for you
€1,500
Saved on internal work
€6,552/year
What only your team sees: data entry, reports, approvals. The part automation takes off most completely
Saved on client-facing workCounted at 45% of this share of the labour, against 70% for internal work. That's an assumption from our own projects, not a measurement of yours
€2,808/year
Forms, dashboards, follow-ups. A person stays in this loop, so less of it comes off
Saved per year
€9,360/year
Labour only, before the cost of putting it in
- Pays for itself in
- 1.9 months
- Net effect, first year
- €7,860
An estimate from your inputs and our assumptions about how much automation takes off. It is not a revenue forecast and not a quote
This is the kind of gap we've closed before — see how in our case studies
Process
How we work
A transparent five-step process — you see progress at every stage, not just at the finish line
- 01
Discovery
We map current processes and growth points: where the team loses time and the customer loses patience
- 02
Solution design
We design the automation architecture and/or interface — with a prototype you can try beforehand
- 03
Implementation
We build the integrations, bots and scenarios, or the UI and animations — in short, checkable iterations
- 04
Launch
We test on real data, train the team and ship to production with zero downtime
- 05
Support
We track metrics, refine the scenarios and scale whatever is already paying off
About
Built by people who run their own systems, not just sell them
DI Agency started as direct client work before it had a name. Automation, integrations and the technical backend run alongside design and brand identity as one connected process, not separate teams handing work back and forth
We don't just build automation for clients — we run it. We operate a content automation pipeline across dozens of sites, manage multi-currency invoicing systems, build custom CRM and internal tools for tracking purchases and operations, and maintain a library of technical specs and design systems for digital products across multiple industries. If a process doesn't hold up on our own infrastructure, it doesn't go out the door for you
We're currently focused on service businesses in Latvia and Poland, and we're building in public — you can follow the process on our social channels
1
team for automation and design — no handoff between contractors
10+
sites in production
24/7
automations running on our own infrastructure
100%
of the code, access and data stays yours
Cases
Project examples
Below are typical scenarios from our work. Figures illustrate the scale of impact, not a guaranteed result
Online school
Lead-qualifying assistant
A bot qualifies leads, books calendar slots and hands warm leads to a manager — no manual sorting
×2leads handled per day
B2B service
Product redesign
Rebuilt the customer dashboard: new navigation, a design system and responsive layout across devices
+18%onboarding completions
Reviews
What clients say
What clients say after the system goes live
Processes running and improving — everywhereI liked the marketing of my project. Everything is on top. So I can recommend
Pavel, IT department, Own small business — Vienna ·
Заказывал дизайн интернет-магазина, визуал сильно выделяется на фоне конкурентов в нише. Клиенты сами отмечают, что сайт выглядит дорого
Jānis Liepa, Предприниматель — Liepāja ·
DI Agency has updated our corporate website - it looks modern now, and it’s clear where to find everything. A special thanks for the mobile optimization.
Agnieszka Wiśniewska, HR Group — Kraków ·
Дизайн сайта получился именно таким, каким я его представлял, только лучше. Приятно, что предлагали свои идеи, а не просто выполняли ТЗ
Toms Krūmiņš, Own business, Kafija — Daugavpils ·
Автоматизировали отчётность и рассылки, теперь вижу цифры по продажам каждое утро без единого ручного клика. Именно то, что просил.
Andris Bērziņš, Own business, Bērziņš Trade — Riga ·
DI Agency redesigned the landing page, and conversion rates rose noticeably within just the first two weeks. They worked quickly and required minimal revisions on my side.
Ivona Nowak, Маркетолог — Gdańsk ·
Думала, что автоматизация - это сложно и дорого. DI Agency настроили связку между CRM и мессенджерами за неделю, без простоев в работе. Команда довольна
Marta Kowalska, руководитель отдела продаж, SalesFlow Polska — Warsaw ·
Настроили нам автоматическую обработку заказов и уведомления - раньше на это уходило часа два в день вручную, теперь всё летит само. Окупилось за первый месяц.
Kaspars Ozoliņš, владелец интернет-магазина — Riga ·
Contact
Let's discuss your project
Tell us what you'd like to automate or design — we'll reply within a business day with a plan and timeline estimate
- Emailinfo@diagencyhq.com
- Telegram@diagencyhq
- Instagram@di.agency.hq